Shipping + Handling
Orders are usually shipped within 48 hours after your order has been processed. It takes about up to 2-3 business days for orders to be processed. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.
Orders are processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day.
Orders are processed from New york, NY.
Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email.
What shipping providers do you use?
All domestic orders are shipped via UPS. Buyer will receive a shipment confirmation email with the shipping tracking number. Rates are determined by weight and destination at point of purchase.
Do you ship to international destinations?
We are now pleased to announce that Luisa Et La Luna ships to international destinations. International shipping flat rate will apply.
Do you ship to P.O. boxes or APO/FPO addresses?
We do not offer shipping to P.O. boxes or APO/FPO addresses at this time.
Can I track my package online?
Upon shipment, you will receive a shipment confirmation email with your tracking number. You can log on to UPS.COM to track your package.
Luisa Et La Luna is not responsible for unexpected shipping delays such as severe weather, natural disasters, etc. which may add an additional 1-2 business days to the estimated delivery date of your order.
Please note that international orders are often subject to duties and taxes in addition to the price Luisa et la Luna charges, and are billed by your country’s customs department upon arrival. Luisa et la Luna cannot estimate or cover taxes or duties on international shipments. Any charges for taxes or duties are due to UPS at the time of delivery. As a helpful tip, we have found customers are less likely to be charged duties and taxes on multiple smaller orders as opposed to one large order, but it varies by country.
Pre-Order Payment Policy
Luisa et La Luna requires that you provide all necessary credit card information and authorization at the time merchandise is pre-ordered. Full payment, including shipping and any necessary tax fees, will be processed based on availability of item. Readily available items will be charged for immediately, while to-be-shipped items will be charged for upon confirmed arrival. Unprocessed credit cards are still subject to our Cancellation Policy. Pre-orders are shipped on a “First come, first serve” basis in the sequence of initial orders received.
Pre-orderable merchandise does not have guaranteed pricing. Because designers may change costs, we reserve the right to necessarily adjust our prices at any time as needed. If a price increase is required, we will notify you immediately. If you decide to cancel based upon an adjusted price, you are still subject to our Cancellation Policy.
All efforts to fill each and every pre-order will be exhausted, but delays, price differences, and cancellations may be necessary for reasons beyond our control. We reserve the right to cancel any orders for any reason at any time. We will immediately notify customer (using contact information provided by customer) but are not obligated to obtain permission or acknowledgement prior to cancellation.
Cancellation of Pre-Orders
While we encourage you to secure our often limited selection of products, we also ask that you commit and are certain of your pre-order. There is a 30% re-stocking fee on all cancelled pre-orders that are placed. Please consider all contributing factors when finalizing a pre-order, including sizing, fit, color, fabrication, etc. when placing a pre-order.